Get in Touch
We'd love to hear from you! Whether you have a question about our products, need help with an order, or want to enquire about our free cut-to-size service, we're here to help.
Contact Details
- Email: info@realbeams.co.uk
- Phone: +44 333 044 1649
- Address: Shifnal, Shropshire, UK
Business Hours
Mon–Fri: 9am–5pm
We aim to respond the same working day.
Free Cut-to-Size Service
Did you know we offer a free cut-to-size service? If you need timber cut to specific dimensions, simply get in touch via email or phone with your requirements and we'll be happy to help.
Send Us a Message
{% form 'contact' %}{% endform %}FAQs
Will my beam crack?
All of our beams are produced from air dried oak and will contain splits and cracks, further cracks will develop as the beam gets used to its surroundings. Don’t worry about this, it’s all part of the charm of a natural oak beam; they’re fully unique to your home. We recommend leaving your beam at room temperature for two weeks before installation.
How long will my beam take to be dispatched?
We aim to offer a speedy dispatch service and most beams are dispatched within 14 working days. Beams are sent via Parcelforce and you will be notified once your order is dispatched.
What’s your return policy?
If you find that your beam doesn’t meet your requirements you can return it within 14 days of delivery. Returns are paid for by the customer and the postage is non-refundable. Returns must be unused as new with original packing and fixings. Please contact us prior to returning your beam.
